"We at Ayers & Cruiks
are a surveying practice with
clients mainly in the commercial field with individual reporting
requirements. We manage retail with residential, industrial
estates and shopping centres. We have found the T & H property
computer system to be most able in accommodating the intricacies
of management processes such as Rent review reminders, Service
charge accounting and property record keeping.
We have found the personnel who service the Help Desk are always
extremely helpful in all matters relating to the system. They
are very friendly and knowledgeable about the system and are
always able to assist.
T & H are always open to new suggestions and will always try to
implement the new methods within the existing frame work. We
have found T & H to be very proactive in their approach to the
ever changing needs of the industry."
Ayers and Cruiks - Southend
"Barnsdales have been using the T&H system
for well over a year
now & have been delighted with the improvement in efficiency
they have seen. They are now able to keep completely up to date
records & produce monthly statements on time for their
landlords. The diary system is a big asset in managing the
leases & maintenance of the properties and the quality of
support from the help desk has been superb.
From the initial
setting up of the system through to new enhancements we have
required the depth of knowledge of those on the help desk & the
delivery of the support has been of the highest standard.
C Barnsdale & Son - Doncaster
"The T&H team really understand property management,
property managers we find it easy to use - and the software
support is excellent."
Clem Dobson - West Midlands
"Without exception I have always found
the whole support team to
be extremely professional and courteous to my needs, with the
instructions and guidance given clear and easy to follow
together with the friendly manner in which the support is given,
nothing is too much trouble. I am also particularly pleased with
the service given, from time to time, on how to improve our
CP Holdings Limited, Watford
"Updates have kept pace with our requirement
to provide the
latest facilities to our clients. We have found the Helpline
invaluable and the response efficient, patient and courteous."
Dickens Watts & Dade (Peterborough)
"Since purchasing our new property management system
company a little over four years ago, we have been very pleased
with the prompt and efficient way in which you have provided
technical support and system updates. Both the original
investment in the system and the subsequent annual support
contracts have paid dividends for us.
We are particularly
pleased with the first class level of support provided and the
prompt, efficient and friendly manner in which it is supplied by
your team. This has enabled us to upgrade our system to meet our
expanding requirements and we especially like the way in which
you are willing to try and accommodate our specific requirements
in your system updates.
We would have no hesitation in
recommending your company's property management system and the
high quality backup service you offer in support."
"T&H Computer Services provide an excellent, affordable property
- backed up by a team of friendly, efficient
support staff. Ian Scott International have been with T&H for
the last 5 years and can highly recommend both the management
program and customer care."
Ian Scott International, London
"T&H have delivered what we needed most.
system with excellent support. We were recommended to T&H and
have since recommended the system to others."
"We have experienced excellent support
from T&H Computers, a
user friendly system."
Lamont Commercial Ltd, Cheshire
"Lawrence & Wightman
have had the T&H property management system
for over eight years. We are completely satisfied with the
software support backup service and the immediate response to
Lawrence & Wightman, Birmingham
"Having recently employed the services
of T&H, we have found
them extremely supportive throughout the initial set up and
transferring of data. The on site training was very
professionally delivered and the continuing telephone support
has been excellent. The company is always willing, helpful,
polite and friendly ... I would certainly recommend the T&H
Property Management System."
Legat Owen, Chester
“We have been using the T&H Property Management System
January 2005 and during this time we have relied heavily upon
the Support team to guide us through the system and to help
reverse our many errors and false starts.
Our staff here would
like you to know how impressed we have been with the service we
have received and also by the determination of T&H to find
solutions to our particular problems.
The claims made in the
promotional literature regarding the level of service - which
was definitely a factor in choosing you as our software provider
– have certainly been borne out in our experience.”
Management, London SE1
"We are particularly impressed
with the support that we receive
from your company ..."
Merrifields, Bury St Edmunds
"The staff at T&H are second to none,
they are always polite,
helpful, friendly and willing to help sort out any problem. The
management system has clear, readable display screens with easy
to follow instructions."
Michael Tromans & Co, West Midlands
"The telephone support system is excellent.
Any problems are
usually resolved the same day and the instructions and guidance
given are clear and easy to follow. The property management
system itself is time-saving and easy to use."
Commercial Properties Ltd, West Midlands
"Miller Commercial, Cornwall's largest Independent firm of
Commercial Chartered Surveyors
, based in Truro has been
utilising T&H Property Management Systems and working in
association with the support staff at T&H since December 2004.
The decision to purchase the T&H system was based on the cost of
the product, the effectiveness of the product relative to our
daily business and the level of support post purchase. The
success of implementing the T&H system with our commercial
management portfolio is largely due to the level of attention
and the speed of response we have received from T&H.
always found the support to be friendly, professional and quick
in resolving outstanding issues and queries. Based on our
experience, Miller Commercial would have no hesitation in
recommending T&H to potential clients.
Milller Commercial, Truro
"We purchased the system in 1994...
We have been consistently
pleased with the services provided by T&H Computer Services in
responding to our own substantial growth since then by revising
and improving the system. We highly recommend T&H to new
Nettleship Sawyer, Bournemouth
"We have used the T&H property management system
years during which time we have received excellent support. Our
individual needs have been attended to quickly and we find the
system extremely user-friendly. We would not hesitate to
Picton Jones, Birmingham
"We are very pleased with the system
and the willingness and
helpfulness of all the staff at T&H."
Rogers Chapman PLC, London
"We have had the system installed
now for several years and have
found it to be reliable and efficient. We have also found the
support provided by the company of very high quality."
purchased the T&H property management program
over six years ago and the system together with the invaluable
support provided by the T&H staff has been a major factor in the
continued expansion of our property portfolio."
"Smith & Sons run a substantial portfolio
of properties for
rental and service charges - residential and commercial. The
selection of T&H has proven to be an excellent choice. We have
been supported and guided throughout the set-up and in the
day-to-day running of the system by a well trained team at T&H.
They have been thoroughly professional in a friendly and helpful
way. Response times have always been met and solutions found for
the specialised needs of some of our clients. The relationship
developed with the telephone support team is excellent and we
feel that they share our aspirations to provide our clients with
a high level, high quality service - in fact we now think of
them as part of our own team."
Smith & Sons, Merseyside
"I can honestly state that without doubt,
the best thing we ever
did was to ask for more details on your system.....perhaps the
most important factor for us is your level of support, which is
excellent. For a very moderate support fee, you and your team
continue to service our needs, speedily, sympathetically, and
with a very caring attitude. A rare commodity in your industry."
Walkers PPS Ltd, Essex
"Our company first invested in T&H
5 years ago. During this time
our portfolio has quadrupled in size. T&H has assisted in that
growth. ... The support is at a consistently high standard and
nothing appears too much trouble ... T&H adds value to our
business and we consider them to be an integral part of our
Waterhouse Chartered Surveyors,
"It is now three years since we purchased your system
property portfolio and we are writing to convey our satisfaction
in both the program and the backup... We have also been
impressed with the regular upgrades you make and your ability to
customise certain details for us as we are not agents."